Remote interpreting: connecting via phone and video

When people need to communicate across languages but can’t meet in person, remote interpreting is a fast, reliable option. By phone or by video, clients and interpreters connect in real time — so every conversation stays accurate, confidential and culturally appropriate.

Remote interpreting bridges distance, time zones and languages, helping organisations deliver consistent, high-quality service wherever they and their clients happen to be.

Phone interpreting

Phone interpreting connects you and your client with a qualified interpreter over a secure line or online platform. The interpreter listens carefully and relays each part of the conversation clearly and confidentially. No special equipment is needed — just a phone and a quiet space.

• Best for: short or straightforward appointments, quick check-ins, and situations where visual cues aren’t essential.
• Benefits: fast to set up, cost-effective, and available anywhere.

Video interpreting

Video interpreting works much like an online meeting. You and your client join a secure video call, and the interpreter appears on screen to facilitate the conversation in real time. It combines the convenience of remote access with much of the clarity of in-person interpreting. All you need is a stable internet connection, a camera-enabled device and a private space.

• Best for: longer or more complex appointments, where facial expressions and body language matter.
• Benefits: visual interaction, better engagement, and high-quality communication from anywhere.

Why choose Language Solutions Aotearoa

At Language Solutions Aotearoa, we make professional interpreting accessible — locally and further afield. Our NAATI-certified interpreters support clients across New Zealand and overseas, working on secure, reliable platforms that protect privacy and keep communication seamless. Whether you’re serving diverse communities close to home or working with partners abroad, we bring clarity and accuracy to every conversation.

Ready to connect with an interpreter? Book an interpreter or call 0800 833 225. Most enquiries are answered within 1 business day.