Legal
Privacy policy
How Language Solutions Aotearoa collects, uses, stores and protects your personal information when you enquire about or book interpreting or translation services. Confidentiality is at the heart of what we do, and it shapes how we handle your information.
This policy explains how we handle personal information in line with the New Zealand Privacy Act 2020 and its Information Privacy Principles. In short: when you contact us or make a booking, we collect only the details we need to respond and arrange your interpreting or translation. We use them for that purpose alone, we don't sell them, and we don't share them beyond what's needed to deliver the service. You can ask us to access or correct your information at any time. The detail is set out below.
Who we are.
Language Solutions Aotearoa is a locally owned New Zealand interpreting and translation provider. When this policy says "we", "us" or "our", it means Language Solutions Aotearoa. If you have any questions, you can reach us on the details at the bottom of this page.
What personal information we collect.
When you enquire or make a booking — through our contact and booking forms, by email or by phone — we collect the details you give us. That typically includes your name, email address, phone number, the organisation you're with, and the particulars of your booking, such as the language required, the date, time and location, the setting (for example a healthcare, legal or business appointment), and any briefing notes you provide.
Because of what interpreting and translation involve, the information shared during an assignment — and sometimes the booking details themselves — can be sensitive. It may touch on health, legal, immigration, financial or personal matters, and can include information about people other than you. We treat all of this as confidential.
If our website uses analytics, we may also collect limited technical information about your visit — such as pages viewed and general, non-identifying usage data — to understand how the site is used and to improve it. Any analytics are configured to respect your privacy, and we do not use them to identify you personally.
How we use your information.
We use your personal information to respond to your enquiry, prepare quotes, arrange and confirm bookings, match and brief a suitable interpreter or translator, deliver the service, invoice you, and manage our relationship with you. We may also use it to keep records we're required to keep, and to improve the service we provide. We use your information only for these purposes, or for a directly related purpose you would reasonably expect. We do not sell your personal information.
When we disclose your information.
We share your information only as far as we need to in order to deliver your interpreting or translation — for example, providing the assigned interpreter or translator with the briefing details they need to do the work well. Everyone on our panel is bound by professional confidentiality obligations on every assignment, and interpreters follow the confidentiality expected of their profession.
We may also disclose information where you have asked or agreed for us to, to trusted providers who help us run our business (such as secure IT and payment services) under confidentiality arrangements, or where we are required or permitted to by law. We do not otherwise share your personal information, and we do not sell it.
Confidentiality is core to the service.
Interpreting and translation only work when people can speak freely, so confidentiality is not an add-on for us — it's the foundation of the service. Our interpreters and translators are held to strict confidentiality on every booking, and we handle the documents and details you share with the same care.
How we store and protect it.
We take reasonable steps to keep your personal information safe from loss, misuse and unauthorised access, use or disclosure. That includes limiting access to those who genuinely need it, using secure systems for the information we hold, and returning or securely disposing of documents once the work is complete. No system can be guaranteed completely secure, but we work to protect your information appropriately for how sensitive it is.
How long we keep it.
We keep your personal information only for as long as we need it for the purposes above, or for as long as the law requires us to (for example, records we must retain for tax and accounting). Once we no longer need it, we securely delete or destroy it.
Your rights to access and correct.
Under the Privacy Act 2020 you have the right to ask what personal information we hold about you, to get access to it, and to ask us to correct it if you think it's wrong. Just contact us and we'll help. We may need to confirm your identity first, and in some cases the Act allows us to withhold certain information — if that applies, we'll explain why.
How to raise a concern or complain.
If you have a concern about how we've handled your personal information, please tell us first — email enquiries@languagesolutions.co.nz or call 0800 833 225 — and we'll do our best to put things right. If you're not satisfied with how we respond, you can complain to the Office of the Privacy Commissioner, who oversees the Privacy Act 2020, at privacy.org.nz.
Contact us.
Questions about this policy or the information we hold? Email enquiries@languagesolutions.co.nz or call 0800 833 225.
Changes to this policy.
We may update this policy from time to time as our services or the law change. The current version always lives on this page. Last reviewed 2026.